Refund Policy

Last updated: January 2025

Our Commitment

At tree.co, we are committed to making a positive environmental impact. When you make a purchase, your funds are allocated to our tree planting partners, and trees are typically planted within 30-60 days of purchase (depending on seasonal conditions).

General Policy

Due to the nature of our service, we generally cannot offer refunds once a purchase has been made. However, we understand that mistakes happen, and we will consider refund requests on a case-by-case basis.

Eligible Refund Requests

You may be eligible for a refund if:

Technical error: You were charged multiple times for the same order
Wrong amount: You were charged a different amount than displayed
Accidental purchase: You made a purchase by mistake and contact us within 24 hours
Gift not delivered: A gift tree email was never delivered and we cannot resolve the issue

Request Timeframe

Refund requests must be submitted within 7 days of the purchase date. Requests submitted after this period will generally not be considered.

How to Request a Refund

Contact our support team
Include your order confirmation number
Explain the reason for your refund request
We will respond within 2 business days

Refund Processing

If your refund is approved:

Refunds are processed to the original payment method
Bank processing typically takes 5-10 business days
You will receive an email confirmation when the refund is processed

Subscriptions

For subscription services:

You can cancel your subscription at any time
Cancellation takes effect at the end of your current billing period
We do not offer partial refunds for unused subscription periods
Trees planted during your subscription remain planted permanently

Gift Trees

Gift tree purchases are generally non-refundable as they involve sending notifications to recipients. If a gift notification fails to deliver and we cannot resolve the issue, we may offer a refund or alternative solution.

Donations vs. Purchases

Please note that tree planting purchases are not tax-deductible donations. Tree.co is a social enterprise, not a registered charity.

Alternative Resolutions

In some cases, instead of a refund, we may offer:

Additional trees planted to compensate for an issue
Credit towards future purchases
A new certificate with corrected details

Contact Us

If you have any questions about our refund policy or need assistance with an order, please contact our support team.