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tree.co

Privacy Policy

Last updated: January 2025

1. Introduction

Tree.co ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

2.1 Information You Provide

  • Account information: Name, email address, password
  • Payment information: Processed by Stripe (we do not store full card details)
  • Profile information: Display name, bio, avatar
  • Gift information: Recipient names and email addresses
  • Contact form submissions: Name, email, message content

2.2 Information Collected Automatically

  • Usage data: Pages visited, features used, time spent
  • Device information: Browser type, operating system, device type
  • IP address: Used for security and approximate location
  • Cookies: Essential cookies for authentication and preferences

3. How We Use Your Information

We use your information to:

  • Process your tree planting purchases and subscriptions
  • Send order confirmations and certificates
  • Deliver gift tree notifications to recipients
  • Provide customer support
  • Improve our services and user experience
  • Send marketing communications (with your consent)
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Payment processors: Stripe processes payments securely
  • Email service providers: For transactional and marketing emails
  • Analytics providers: To understand how our service is used
  • Planting partners: Limited information to verify tree planting

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS)
  • Secure storage with Supabase
  • Access controls and authentication
  • Regular security reviews

6. Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Lodge a complaint with the OAIC

7. Cookies

We use cookies for:

  • Essential cookies: Required for authentication and core functionality
  • Preference cookies: Remember your settings (e.g., dark mode)
  • Analytics cookies: Understand how users interact with our site

You can manage cookie preferences in your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account data is retained until you request deletion. Order records are retained for tax and compliance purposes.

9. International Transfers

Your data may be processed by service providers located outside Australia. We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.

12. Contact Us

For privacy inquiries, please contact us.

You can also write to us at:
The Carbon Neutral Tree Company
(Formula Corporation Pty Ltd) ABN 36 139 810 361
10 Emeri Street, Stapylton QLD 4207, Australia